Refund Policy – Nozalen
At Nozalen, we strive to deliver the best learning experience through our carefully curated online courses. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
We offer a 7-day money-back guarantee for most of our courses. To be eligible for a refund:
- The request must be made within 7 days of purchase.
- The course must not be more than 30% completed.
- Refunds are only applicable for individual course purchases, not for subscriptions, bundles, or discounted offers unless stated otherwise.
2. How to Request a Refund
To initiate a refund, please contact our support team at [email protected] with the following details:
- Your full name
- Order ID or transaction details
- Reason for the refund request
Our team will review your request and respond within 3-5 business days.
3. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- Refund request after 7 days of purchase
- Course completed more than 30%
- Abuse of the refund policy (e.g., repeated refund requests)
- Promotional or discounted courses (unless clearly stated)
4. Refund Processing
If your refund is approved, the amount will be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.